Returns & Exchanges Policy
At MEDITHERAPY, we want you to be completely satisfied with your skincare journey. If you are not happy with your purchase, you can return your items within 30 days of delivery for a full refund or exchange, provided the products remain in their original condition.
Initiate Your Request
Log in to your account and navigate to your order history to select the items you wish to return, or contact our customer support team with your order number.
Package Your Items
Securely pack the products in their original packaging, ensuring that all protective seals and applicators are included to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing